Moving a Booking After It Is Confirmed

A confirmation is a specific thing. It carries a name, a start time and a duration, and it means a therapist has stopped taking other work for that block. That is what makes it worth having and also what makes it worth moving carefully.

Moving one is normal. It happens constantly. The only variable is how late the message arrives.

More than an hour out

Easy. Change the time, change the duration, change the address, change all three. Nobody has left yet, the block is still held, and in most cases the same therapist simply starts at a different hour.

This is also the window for adding things. A second therapist at EUR 360 an hour needs another diary to line up, and an hour of notice is usually enough to find one. Extending an hour into two, or two into three, is a matter of checking what sits after the block rather than a matter of finding a new booking.

Send it as one message with the new details in full rather than as a correction to an old one. "Change to 23:00, still two hours, same address" reads cleanly at a glance. A message saying only "half an hour later" has to be reconciled against something, and reconciling takes longer than retyping.

Inside the arrival window

Once the twenty to thirty minutes has started, somebody is travelling. Now the flexibility is uneven.

Time still moves easily. A half-hour delay is an ordinary message and gets absorbed. Duration still moves upward: an hour becoming ninety minutes is usually available, because the decision has not yet been made about what follows.

The name is the thing that does not move well at this point, for the obvious reason. If the therapist who was confirmed is already halfway across the centre, the choice is that person or a fresh twenty to thirty minutes.

The address can still change, but re-send it whole. Street, number, suffix, floor, buzzer name, all of it, exactly as if it were a new booking. A partial address correction sent to somebody already navigating is how people end up on the right street outside the wrong door.

After arrival

The block is the block. Payment is settled on arrival and the duration confirmed is the duration held, so a booking does not shrink once it has started.

It can still grow. Extending mid-session is the most common change of all, and the pricing is the ordinary ladder rather than a penalty: an hour becomes ninety minutes at EUR 270, ninety becomes two hours at EUR 360, three hours becomes four at another EUR 180. What decides it is whether the next block in that diary is free, which is a question with a fast answer.

Two things that cannot move

The city. Amsterdam is the whole map. An address change from a hotel near Dam Square to a flat in Vondelpark is routine. An address outside Amsterdam is not a change of address, it is a booking that does not exist.

And Schiphol in either direction. Airport hotels are arranged separately, on enquiry, so moving a city booking out to Schiphol or an airport booking into town is a new conversation rather than an adjustment.

The one habit worth having

Say it early, even when you are not certain. "Dinner is running long, might be twenty minutes" sent at 21:40 is far more useful than "sorry, running late" sent at 22:05. The first one is information somebody can plan around. The second one is an apology for something that already happened.

A booking in this city is held by a message and moved by a message. Ten minutes to confirm, and usually less than that to change. The FAQ covers the rest of the small print.